Order Processing

Orders are generally processed within 1–2 business days after order confirmation. Orders placed on Sundays or public holidays are processed on the next business day.

Once your order is dispatched, tracking details will be shared via email and/or WhatsApp.

Delivery Timelines

Standard Shipping

Orders within India are generally delivered in approximately 7–8 days from the date of dispatch.

Delivery timelines are estimates and may vary depending on:

• Delivery location and pincode
• Peak sale or festive periods
• Weather conditions
• Courier delays
• Other circumstances outside our control

Express Shipping

Express shipping may be available for select serviceable locations, subject to courier availability.

• Express shipping is available only for prepaid orders.
• You must contact us before your shipment is booked with a courier partner.
• An additional express shipping charge will apply and must be paid before dispatch.
• Once the shipment has already been booked with a courier partner, we may not be able to convert it to express shipping.
• The applicable express shipping charge and estimated delivery timeline will be confirmed by our team before arranging the shipment.

To request express shipping, please contact us on WhatsApp or email before your order is dispatched.

 

Shipping Charges

Order Value	Standard Shipping Fee
₹499 and above	Free
Below ₹499	₹79

Express shipping charges are additional and will be communicated separately.

Delivery Partners & Tracking

We ship through courier partners such as Shiprocket, Delhivery, Blue Dart, and other logistics providers depending on the delivery location and serviceability.

A tracking link will be shared via email and/or WhatsApp once your order has been dispatched.

Pincode Serviceability

We deliver to most serviceable pincodes across India. However, some pincodes, remote locations, or restricted delivery areas may not be serviceable by our courier partners.

Courier serviceability may also change from time to time.

If we are unable to dispatch your order because your pincode is not serviceable, our team will contact you regarding an alternative delivery address or the available resolution for your order.

Orders Outside India

For orders outside India, please contact us directly so we can check delivery availability, shipping charges, and the estimated delivery timeline for your destination.

Email: info@uscatlog.com
WhatsApp: +91 7278244444

International orders are handled separately and are subject to destination and courier availability.

Failed Delivery & Re-delivery

Courier partners may make up to 2 delivery attempts, depending on the courier and delivery location.

Please ensure that the delivery address and phone number entered while placing the order are correct and reachable.

If delivery fails because of any of the following, the shipment may be returned to US Catalog:

• Incorrect or incomplete address
• Recipient being unavailable or unreachable
• Parcel being refused

If you request the order to be sent again after it has been returned to us, additional shipping charges will apply for re-delivery.

Cash on Delivery Orders

US Catalog Cash on Delivery orders require a ₹100 advance payment, which is adjusted against the final order value.

If a COD order is refused or cannot be delivered because of an incorrect address or unreachable phone number, the ₹100 advance payment will not be refunded.

If delivery fails because of a verified courier issue or the parcel is lost in transit, the ₹100 advance payment will be refunded after verification with the courier partner.

Damaged, Wrong or Missing Items

If your order arrives damaged, contains an incorrect product, or has an item missing, please contact us within 24 hours of delivery.

Please provide:

• Your order number
• Clear photographs of the outer packaging and product
• A continuous, unedited unboxing video showing the sealed package being opened

The unboxing video is required for damaged, wrong-item, or missing-item claims.

Claims must be reported within the timeframe specified in our Return & Refund Policy.

Where a replacement is approved:

• If the replacement is available, we will send it without an additional shipping charge.
• If the replacement is unavailable, the applicable refund will be processed in accordance with our Return & Refund Policy.

Returns & Refunds

Return eligibility, return requests, refunds, damaged-product claims, and related conditions are governed by our Return & Refund Policy.

Eligible return requests must currently be raised within 3 days of delivery.

Please refer to the Return & Refund Policy for complete eligibility conditions, required documentation, refund processing, and exclusions.

Contact Us

For shipping or delivery assistance:

WhatsApp / Call: +91 7278244444
Email: info@uscatlog.com
Support Hours: 11 AM – 07 PM IST

US Catalog reserves the right to update this Shipping & Delivery Policy from time to time. Any changes will be reflected on this page.