3-Day Hassle-Free Returns at US Catalog

We take immense pride in the craftsmanship, finishing, and packaging of every piece of jewelry and fashion accessory we ship. If you are not completely satisfied with your order, or in the rare event of damage during transit, we are here to support you.

We provide a 3-day return and replacement policy from the date your package is marked delivered by our courier partner.

1. Return Eligibility Criteria

To be eligible for an exchange, replacement, or return, your purchase must meet all of the following conditions:

• Strict 3-Day Timeline: Your return or replacement request must be raised within 3 calendar days (72 hours) of carrier delivery confirmation.
• Unworn Condition: Items must be completely unworn, unused, unwashed, and free of perfumes, makeup stains, or signs of wear.
• Original Packaging: Items must be returned in their original packaging, including jewelry boxes, velvet pouches, zip-lock bags, price tags, and protective barcoded backing cards.
• Invoice & Order Proof: You must provide your order confirmation number, invoice, or the registered phone number/email used during checkout.

2. Mandatory Unboxing Video for Damaged or Missing Items

Jewelry items are delicate and require careful handling during transit. To ensure swift resolution for items that arrive damaged, defective, or missing:

• Unboxing Video Requirement: You must record an uncut, continuous 360-degree unboxing video starting from the sealed outer package to the inspection of the damaged product.
• Reporting Window: Please report the damage or missing piece within 24 to 48 hours of delivery via email (support@uscatalog.com) or WhatsApp support along with the unboxing video and clear photographs.
• Resolution: Once verified, US Catalog will immediately process a free replacement or an immediate full refund at no additional cost to you.

3. Non-Returnable & Non-Exchangeable Items

Due to strict hygiene, sanitary, and personalized manufacturing practices, the following categories are strictly non-returnable:

• Pierced Jewelry: Pierced earrings, studs, ear cuffs, and jhumkas once protective hygiene seals have been broken.
• Body Jewelry: Nose rings, facelets, arm cuffs, and nail crowns.
• Custom & Personalized Designs: Specially engraved, resized, or custom-ordered jewelry.
• Clearance & Sale Items: Any product labeled as "Final Sale", clearance items, or free gift-with-purchase promotional items.
• Gift Cards & E-Vouchers: Non-refundable and cannot be redeemed for cash.

4. How to Request a Return or Replacement

Because our return window is 3 days, we encourage you to initiate your request as soon as you receive your parcel:

1. Initiate Request: Contact our customer care team via WhatsApp at +91 7278244444 or email info@uscatlog.com within 3 days of delivery with:
• Your Order Number (e.g., #USC1024)
• The item(s) you wish to return
• Reason for return, accompanied by photos or the unboxing video
2. Review & Approval: Our quality support team will verify your claim within 24 business hours and provide return instructions.
3. Reverse Pickup: We will arrange a reverse pickup with our courier partners Shipway from your original delivery address. (Note: If reverse pickup is unserviceable in your PIN code, we may request you to self-ship the package via a reliable courier service. Reasonable shipping costs will be reimbursed upon proof of the postal receipt).
4. Secure Packing: Pack the jewelry safely inside its original box with proper cushioning to avoid transit breakage.

5. Return Shipping & Handling Fees

• Damaged / Defective / Wrong Item: Reverse shipping is 100% free, and a replacement will be sent without any extra charge.
• Change of Mind / Standard Returns: For voluntary returns where the product delivered is correct and intact, a nominal reverse logistics charge of ₹100 to ₹150 (depending on PIN code) will be deducted from your refund amount to cover two-way courier expenses.

6. Refund Timelines & Methods

Once your returned package arrives at our central facility, our inspection team will check the jewelry within 2 to 3 business days. Upon quality approval:

• Prepaid Orders (Cards, Net Banking, UPI): The refund will be credited back to your original source of payment within 5 to 7 working days, depending on your bank's clearance cycles.
• Cash on Delivery (COD) Orders: Because COD payments are collected in cash by courier personnel, refunds will be processed via Direct UPI Transfer (GPay / PhonePe / Paytm) or direct NEFT / IMPS Bank Transfer. Our team will contact you to collect your preferred bank/UPI details upon product inspection.
• Store Credit: If preferred, you can elect to receive instant US Catalog Store Credit (Gift Card), which is issued immediately and has no expiry date.

7. Customer Support & Assistance

Need help with your return, exchange, or sizing inquiry? Our support team is here to assist:

• Store: US Catalog
• WhatsApp / Phone Support: +91 7278244444
• Customer Support Email: info@uscatlog.com
• Support Hours: 11:00 AM – 07:00 PM (IST)