FAQ – US Catalog index
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Frequently Asked Questions

We believe your shopping experience should be simple, seamless, and enjoyable. Explore our frequently asked questions to find helpful information about our collections, orders, payments, shipping, returns, and more.

If you need further assistance, our team is always here to help.

GERENRAL

Everything you need to know about shopping with US Catalog.


US Catalog offers a curated collection of imitation jewelry, wedding bling, hair accessories, cosmetics, handbags, fragrances, watches, belts, and other fashion accessories.

Yes, Selected products are available through our online store, while our complete collection can be explored at our physical store in Rajkot.

Our physical store is located at:

US Catalog
Shop No. 1/2, Anantchhaya Complex,
Amin Marg, Rajkot, Gujarat.

You can contact our customer support team for assistance with products, orders, availability, delivery, returns, or other shopping-related questions.

PRODUCTS & JEWELRY

Helpful information about our collections, products, and jewelry care.

Our jewelry collection primarily consists of imitation and fashion jewelry. Please check the individual product description for specific material details.

We make every effort to display our products accurately. However, slight variations in color may occur due to photography, lighting, and individual screen settings.

Yes. We offer a variety of fashion jewelry and accessories suitable for weddings, bridal looks, festive occasions, parties, and celebrations.

Keep jewelry away from water, perfumes, sprays, chemicals, excessive moisture, and prolonged contact with sweat. Store it in a dry place when not in use.

Product availability is displayed on the respective product page. If you have questions about a particular product, you can contact our support team.

ORDERS

Simple guidance for placing and managing your orders.

Select your preferred product, add it to your cart, proceed to checkout, enter your delivery details, and complete the payment using the available payment method.

Yes. You can add multiple products to your cart and place them together in a single order.

After successfully placing your order, you will receive an order confirmation through the contact information provided during checkout.

Order modifications depend on the processing status of your order. Please contact our team as soon as possible if you need to make a change.

Order cancellation depends on the processing status. Please contact our team as soon as possible if you wish to cancel your order.

PAYMENTS

Information about secure and convenient payment options.

Available payment methods are displayed during checkout and may vary depending on your location and order.

Payments are processed through the payment options available at checkout. Never share your OTP, PIN, password, or other confidential payment information with anyone.

If your payment fails, you can check your payment details and try again using another available payment method.

If the amount has been deducted but your order was not confirmed, please contact our support team with your payment or transaction details so we can assist you.

Yes. Once your payment is successfully processed and your order is placed, you will receive an order confirmation.

SHIPPING & DELIVERY

We aim to make every delivery smooth and convenient. Orders are delivered within 7 days.

We provide delivery based on courier availability and serviceability of the delivery location. Available delivery options will be shown during checkout.

Your order will be delivered within 7 days. Delivery time may vary slightly depending on your location, courier service, weather, or other unforeseen circumstances.

Yes. Once your order has been shipped, tracking information will be shared where tracking is available.

If your order has not arrived within the expected 7-day delivery period, please contact our support team with your order details so we can assist you.

Please contact our support team as soon as possible and provide your order details along with clear photos or videos of the package and product. Our team will review the issue and guide you through the next steps.

RETURNS & EXCHANGES

Eligible products can be returned within 3 days of delivery, subject to our Return & Refund Policy.

Yes. Eligible products can be returned within 3 days of delivery, subject to our Return & Refund Policy and applicable product conditions.

You must request a return within 3 days of receiving your order.

Contact our customer support team within 3 days of delivery with your order details. Photos or videos may be required depending on the reason for the return.

The product should be unused and in its original condition, with original packaging, tags, accessories, and other applicable components intact.

Once an eligible return has been received and approved, the refund will be processed according to our Return & Refund Policy and the applicable payment method.

SUPPORT

Our team is here to help whenever you need assistance.

You can contact our customer support team for help with products, orders, payments, delivery, returns, exchanges, and other shopping-related questions.

For order-related queries, please provide your order number and details of your concern. Photos or videos may also be requested when required.

Yes. You can contact our team to check the availability of a particular product before placing your order.

Please contact our support team with your order number and details of the issue. Our team will review your concern and guide you through the next steps.

Contact our support team within the applicable 3-day return period with your order details. We will guide you through the return or exchange process according to our policy.

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+91 9737104444 (Mon–Sat, 10:00 AM – 7:00 PM)
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Anant Chaya Complex, Amin Marg, Main, Road, Rajkot, Gujarat 360001
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