US Catalog Privacy Policy

Effective Date: 24/09/2026

Last Updated:  27/09/2026

We are committed to safeguarding the privacy and security of your personal data. This Privacy Policy details how US Catalog collects, utilizes, shares, and protects your personal information when you visit, browse, or place an order on our online platform, or communicate with our customer support team.

By accessing or using our Services, you agree to the collection and use of your data in accordance with this Privacy Policy. This policy complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDP Act), 2023.

 

1. Information We Collect

To fulfil your jewelry and fashion accessory orders and deliver a smooth shopping experience, we collect information directly from you, automatically when you browse, and through trusted third-party service providers.

 

A. Information Provided Directly by You

• Contact & Identification Information: Full name, mobile phone number, email address, delivery shipping address, and billing address.
• Order Details: Products ordered, items added to wish list/cart, order history, and delivery instructions.
• Customer Support Records: Messages, emails, unboxing videos, or parcel photographs provided via email or WhatsApp for order verification, size exchanges, or return processing.
• Account Information: Login username, encrypted password, and order history if you register an account.

 

B. Information Collected Automatically (Cookies & Tracking)

When you browse our website, we and our service providers automatically collect standard web log and device information:

• Device Details: IP address, device type, browser version, operating system, and network operator.
• Browsing Behaviour: Product pages viewed, collections browsed, time spent per page, click patterns, referring URL, and session duration.
• Cookies & Web Beacons: Small files saved on your device to keep you logged in, preserve items in your shopping bag, and remember preference settings.

 

C. Information from Third Parties

• Logistics & Courier Partners: Tracking updates, delivery attempt statuses, and pin-code serviceability reports.
• Payment Gateways: Transaction confirmation tokens, payment methods used (UPI, Net Banking, Credit/Debit card, COD confirmation), and fraud risk assessments.

(Note: We never store your full debit/credit card numbers or UPI PINs on our servers. All transactions are securely routed through RBI-compliant, PCI-DSS certified payment processors).

 

2. How We Use Your Information

We process your information for lawful and legitimate e-commerce operations, including:

• Order Processing & Logistics: Verifying orders, packing merchandise, dispatching shipments via courier partners, and sending automated SMS/WhatsApp/email delivery updates.
• Returns & Customer Support: Managing 3-day return requests, evaluating replacement queries, and providing product guidance.
• Customer Communications: Sending order confirmations, dispatch alerts, tracking links, and customer satisfaction surveys.
• Marketing & Promotions: Sharing alerts about new collection drops, festive sales, and personalized offers (you can unsubscribe or opt out at any time).
• Fraud Prevention & Security: Detecting unpaid COD abuse, suspicious transactions, identity impersonation, and maintaining website integrity.
• Legal & Statutory Compliance: Complying with Indian tax regulations (GST invoices), statutory audits, and court orders.

 

3. How We Disclose Personal Information

We do not sell, rent, or trade your personal data to third parties for monetary gain. We share necessary data only with trusted partners required to run our store:

 

• Logistics & Delivery Couriers: Indian courier partners Shipway to deliver packages and collect COD amounts.
• E-Commerce & Tech Hosting: Cloud hosting and e-commerce platforms (such as Shopify) that power our catalog and database.
• Payment Gateways: Secure payment aggregators such as Razor pay to process digital payments securely.
• Communication Service Providers: SMS, WhatsApp Business API, and email partners who send your transactional and tracking notifications.
• Law Enforcement & Legal Compliance: Government agencies, tax authorities, or law enforcement bodies when mandated by Indian law or judicial directives.

 

4. Cookies & Marketing Technologies

Our site uses cookies to ensure smooth navigation:

• Functional Cookies: Essential for maintaining cart items, site navigation, and secure checkout.
• Performance & Analytics Cookies: Help us measure customer traffic, high-bounce pages, and site speed (e.g., Google Analytics).
• Marketing Pixels: Allow us to present relevant jewelry collections and offers on social media platforms (such as Meta and Instagram).

 

You can modify your browser settings to refuse or delete cookies at any time, though some interactive checkout features may become unavailable.

5. Data Security & Storage

• Data Safeguards: We employ reasonable technical, organizational, and physical security measures—including SSL/TLS encrypted site browsing—to protect your personal information from unauthorized access, alteration, disclosure, or loss.
• Data Retention: We retain your order data and transaction records for as long as required to fulfil purchases, handle customer care and returns, and meet statutory GST and accounting record-keeping requirements under Indian law.

 

6. Your Rights Regarding Your Data

Under the applicable data protection laws of India, you have the right to:

• Access & Review: Request confirmation whether we hold your personal information and obtain a summary of your data.

 

• Correction & Updating: Request corrections to inaccurate, incomplete, or outdated personal contact and address details.
• Withdraw Consent: OTP out of receiving promotional emails, SMS, or WhatsApp newsletters at any time using the "Unsubscribe" link or replying "STOP".
• Data Erasure: Request the deletion of your account and personal data, subject to legal, tax, and accounting retention requirements.

To submit a request, contact our team at support@uscatalog.co.in

 

7. Children's Privacy

Our products and services are intended for individuals who can enter into legally binding contracts under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from minors under the age of 18 without parental oversight.

 

8. Grievance Officer & Contact Information

In compliance with the Information Technology Act, 2000 and rules made thereunder, as well as the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are provided below:

 

• Company Name: US Catalog
• Grievance Officer: ANSH KOTWANI
• Official Address: Shop No. 1|2, Anant Chhaya Complex, Amin Marg, Rajkot, Gujarat
• Support Email: support@uscatalog.co.in
• Support WhatsApp / Phone: +91 7278244444
• Working Hours: 10:30 AM – 09:00 PM (IST)